Emergency Teletriage Nurse/Paramedic (Auckland or Wellington)

on 23 June

Whakarongorau Aotearoa

Whakarongorau Aotearoa is a fast-growing leader in New Zealand’s virtual healthcare landscape. We bring together a range of national helplines, including supporting Aotearoa's crucial 111 Emergency Call Centre. It's a fresh, connected approach to health care!

Atu mo te mahi - About the role

As an Emergency Teletriage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services.

An energising work environment and opportunity to work alongside 111 Emergency Call Centre at St Johns Ambulance Service in Mount Wellington or Wellington Free Ambulance, this role will suit those attracted to working autonomously and independently to apply their well-honed triage skills.

This role includes the following tasks:

  • Provide secondary care to patients who may not require an ambulance, however are in serious need of medical support
  • Triage patients over the telephone, to assess and help callers take appropriate action, or utilise the correct level of care for a given problem
  • Give advice and support that respects backgrounds and cultures
  • Comply with nursing codes of conduct and best practice, including respecting patient confidentiality, privacy and individual needs
  • Record caller information in our database and following our clinical guidelines and using decision support software

Pehea koe - About you

  • NZ Registered Nurse or NZ Registered Paramedic with a current practising certificate
  • Background in general nursing with three years post-registration experience or five or more years paramedic experience
  • Ideally, two years experience in acute care, primary care or Teletriage
  • Excellent communication skills
  • Stay calm under pressure
  • Confidence to work with technology, tools, and resources

Ko wai hoki - About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Ō tātou uara - Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

  • Mahia te mea tika/Do the right thing
  • Hihiri e te kounga/Motivated by quality
  • Ngākau nui ki te pai ake/Passion for better
  • Pokohiwi ki Pokohiwi/Shoulder to shoulder

To tatou tikanga - Our culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Māori and 22% as Pasifika.



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